Return Merchandise Authorization (RMA) Process
We do not offer merchandise returns at this time.
Return shipping costs are the customer’s responsibility. Martini Mountain is not liable for returns never received or for returns damaged in transit.
Exchanges
We do not offer merchandise exchanges at this time. Damaged/Defective/Short/Incorrect Product
Cancellations and Changes
Cancellations or changes may be made without penalty or charge if the order has not shipped. Once shipped, changes cannot be made and all cancellations are subject to a 25% restocking fee.
Privacy Policy
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details so that we can provide our services to you.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
- To personalize your experience on our site
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
Payments processors
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.